Services FAQ

How can I contact you if I have questions or concerns?

You can call us at 1-855-745-2967, text us at 401-324-1299 or email us at service@rilawncare.com.

What are your service areas?

We proudly service the following areas: Barrington, Charlestown, Coventry, Cranston, East Greenwich, East Providence, Exeter, Jamestown, Johnston, Narragansett, Newport, North Kingstown, North Providence, Providence, Richmond, South Kingstown, Warwick, West Warwick, and Westerly.

What are your operating hours?

Our Production Hours: Crews begin work at 7AM. Depending on weather, time of the year and scope of work, crews may be out to 6:30PM or later. Occasionally, they may work on Saturday. We are closed on Memorial Day, Fourth of July, Labor Day, Veteran’s Day, Thanksgiving, Christmas and New Year’s day. Our office hours are Mon – Friday, from 8:00AM to 3:30PM.

What is your satisfaction guarantee?

855-RILAWNS strives to be the best in the industry. We continue to grow because of referrals from our satisfied customers. We guarantee your complete satisfaction with our recurring services. If anything disappoints you, if we are made aware within 24 hours after a completed service, we promise to come back promptly to correct the issue at our expense without hesitation.

What kind of payments do you accept?

To get any work scheduled, we require a Mastercard, Visa, or Discover card saved on file. We do not accept cash or checks as a form of regular payment. All jobs over $1000 require a 50% deposit, for services to be scheduled. You can send a check deposit or we can use your card on file with a 4% fee for deposits only.

Can you cancel a scheduled mowing visit if it is not needed?

If desired, certain recurring services may be skipped up to 4x per season with 48 hours notice. If less than 48 hours notice is given, we reserve the right to charge a $25 skip-visit fee to cover our costs for sending a crew to your property.

What makes 855-RILAWNS a reliable landscaper?

We have been in business for more than two decades! We show up when we say we will, simple as that. We notify you when we are coming and when we have completed your project.

How much does it cost for an estimate?

Zero, we provide FREE estimates.

When will I receive my estimate?

Expect to receive your estimate within 2-5 business days.

Do you work within a budget?

Yes, please inform us and we will do our best to provide a quote that fits within your budget.

Where can I see my invoices & services?

You can access your invoices and scheduled services through our client portal. We will send you an email with a username and a link to create your online account.

What if a project or job requires more than the estimated time on my proposal?

We can place a time cap on a project, if you’d like. And, if a project or job requires more time, we will inform you of that before proceeding. Please note: It is indicated on all of our proposals, that the price provided is considered an ESTIMATE only.

When will your crew be here?

You will receive a text message or email, once your services are dispatched. And, please note, that we cannot provide an exact time of when our crew will arrive at your property, since our crews have a full route for the day.

What happens during inclement weather?

If the weather is not cooperative on your scheduled service day, we will simply move your job or project to the next available business day.

Do you charge by the hour for projects?

Yes, we charge per man, per hour. This is called “man hours.” If your project is budgeted for 8 man hours and we send a crew of four men, we will spend a total of two hours on your property.

How can I request additional services?

You can call us, email or text us to request additional services.

When does your season start and end?

If weather permits, we will continue working through the winter. But, the growing season for lawn mowing, fertilizing and gardening is, generally, between April and November.

Who do I contact for questions regarding my invoice?

Please call 1-855-745-2967 or email the office at service@rilawncare.com

What do you include in your weekly lawn services?

Our lawn service includes mowing the grass, trimming the edges, and blowing off paved areas.

How tall do you cut your grass?

Grass is cut at 3.5 inches from March to October and at 3″ from October, until the last cut.

What if my grass hasn’t been cut in a long time?

If the grass height in any area exceeds 6″ on any scheduled visit, the work will be performed on an hourly basis.

Do you bag the grass clippings?

Generally, we encourage mulching the grass rather than bagging it. Mulching the grass returns essential nutrients back to the soil. Contrary to popular belief, mulching grass does not lead to built up thatch, if it is cut regularly. However, upon your request and for a minimal fee we will bag the grass at your property.

What happens if a crew damages or cuts a shrub or perennial while mowing?

Please make sure all shrubs, trees, or plantings are either flagged or inside of a garden bed. We cannot be responsible for plantings that are not clearly marked or growing in lawn areas, without a garden bed around them. Please also make sure to have any debris (toys, dog waste, rocks, etc.) picked up from the lawn on your regular day of service. In the unlikely event damage to any person/property occurs due to unseen debris in the lawn, we cannot be held liable.

How do you schedule fall cleanups?

Our fall cleanup is scheduled on a first come, first serve basis. We have four time different time frames that we book until full. If your request is made into a slot that is full, we will reschedule it for the closest open slot.

What does a “fall cleanup” entail?

We offer both spring and fall lawn cleanups. In the spring we will remove any leftover leaves and fallen branches, acorns, etc. from the property. In the fall, we can either do one or two visit cleanups, which entails removing the majority of leaves, sticks, acorns, bark, and other materials from the lawn and garden beds.

What day will you mow my lawn?

Our mowing routes take place on the same day, every week. For example, if you are on the Monday mowing schedule, you can expect us to come on that day, unless it is a holiday or there is inclement weather. If that is the case, we will move your mowing to the following day.

What hardscape services do you offer?

We currently offer crushed stone installation, stepping stone installation and walkway repair services.

What does your lawn care program include?

Our environmentally-friendly lawn care program is a 6-step plan, that includes crabgrass pre-emergent, weed control and grub preventative. The remaining applications are organic-based and contain no chemicals. We have significantly reduced or eliminated overuse of chemicals in our lawn care program.

What are the benefits of each application?

Each application is designed to reduce pests in your lawn and to keep it healthy and vibrant throughout the growing season. Each application is time-specific, depending on the time of year it is put down on your lawn.

Why should I aerate my lawn?

Regularly aerating your lawn is important for the overall health of your lawn for several reasons. First, keeping your lawn aerated will loosen the soil and reduce compaction. Soil naturally compacts over time and this can lead to a variety of problems including moss invasion. Since compacted soil is hard for grass roots to penetrate, more shallow growing organisms such as weeds can take over. When a lawn is aerated regularly, it allows water and other nutrients to more effectively reach the root system which results in a healthier lawn. Finally, aerating helps break down any built up thatch so helps prevent insect and other thatch related problems.

What is dethatching?

When a grass blade dies, it turns into a brown mat at the base of your grass plant. That along with other organic matter that accumulates in it is called thatch. A little bit of thatch is beneficial to your lawn, retaining moisture, discouraging weed seeds from germinating and even adding nutrients back into the soil. When too much thatch accumulates it becomes a problem. Dethatching is cutting through the thatch layer and ripping out the debris by a machine called a dethatcher. We recommend dethatching once every two seasons.

What is IPM?

IPM stands for Integrated Pest Management. It is an environmentally sensible approach that firstly involved setting your personal threshold for lawn damage. When a problem occurs, the pest is properly identified, and according to its life cycle, a control method is devised specific to it. IPM involves using preventative techniques.

How do you get rid of grubs?

Grubs are an easy fix. For a fast-acting approach, we will use dylox to quickly kill grubs and other insects. Our lawn care program includes a grub preventative, that is applied in June or July of each year.

When should I renovate?

If more than 70% of your lawn is damaged, we usually recommend a renovation. This may include aeration and overseeding, the application of loam and seed or sod installation. Each type of lawn renovation has its advantages and costs may vary.

What can I do about my mossy lawn?

Moss is a problem that is usually attributed to multiple causes. Normally, excessive moisture and shady conditions are thew culprit. We effectively use granulated iron to treat and kill moss.

How long will it take for my lawn to “fill in”?

Lawns from seed take at least 2 weeks to germinate. Once germinated, the seedlings takes a couple months to turn the area ‘green’ under proper conditions. It takes a full season to two on our environmentally-friendly lawn care program, to develop into a mature lawn.

What type of seed do you use on your clients’ properties?

It depends on your landscape. For sunny lawns, we prefer to use an endophyte enhanced mix consisting mostly of perennial ryegrass and Kentucky bluegrass. For shadier lawns, we like to use a mix consisting mostly of fescue.

What is your seeding guarantee?

If the lawn does not germinate within 30 days of application (weather permitting) due to product failure or workmanship, those portions of the lawn that have not germinated will be re-seeded one time at no charge under the following conditions: potential problems must be brought to our attention within 30 days of application. 855-RILAWNS is not responsible for weed competition or eradication. We are not responsible for acts of nature, vandalism, diseases or anything else beyond our control including drought, torrential rains or any other weather related conditions. This guarantee is only valid for lawns treated during the recommended seeding period from April 1st – June 15th and August 15th – October 15th. It is the responsibility of the customer to provide the proper care for their new lawn as required.

Services FAQ

General and Billing FAQs

Lawn Maintenance FAQs

Hardscape Construction FAQs

Environmentally-friendly Lawn Care FAQs

Seeding FAQs?